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TERMS & CONDITIONS
We aim to process orders within three working days, although at busy times we may take up to one working week. Orders placed on a Saturday, Sunday or Monday will be processed from the next working day.
We offer UK delivery through Royal Mail First Class or First Class Signed For, which usually arrives within one to two working days after despatch. We use Parcelforce on heavier or bulkier orders, which can take two working days to arrive. First Class Signed For and Parcelforce require a signature as proof of delivery.
International orders are sent by Royal Mail International Standard, which takes 10–14 working days.
Bulkier or heavier shipments will be sent using Parcelforce Global or UPS Express, which takes around three working days from despatch.
In the rare event of us not having your chosen product we will contact you and offer either a refund or a later delivery if possible.
We offer a refund on any item as long as it is returned in a saleable condition.
Please note that we are unable to reimburse postage costs for returns.
For further information, or to make a return, email us at firstname.lastname@example.org